Returns & Refunds

At Vanazeeva, we want you to receive your products in good condition and as described on our website.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product and packaging, where applicable

We will review the issue and determine the appropriate resolution.

Return Eligibility

For hygiene, safety, and product-quality reasons, opened or used herbal, personal-care, food, or consumable products may not be eligible for return.

Products must be unused and in their original packaging where a return is approved.

Refunds

If a refund is approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

Non-Returnable Situations

Returns may not be accepted for:

• Products that have been opened or used
• Products damaged after delivery due to improper handling or storage
• Requests made after the applicable return period
• Products returned without prior approval from Vanazeeva

Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been processed or dispatched.

Need Help?

For questions regarding returns, refunds, or damaged products, please contact Vanazeeva through the contact details provided on our website.

Vanazeeva
Pure by Nature. Crafted With Care.